D&S, Ltd. provides clients with unmatched effort and service. Whenever given the opportunity to demonstrate our level of customer care, we go above and beyond expectations.

Regardless of our clients' size or volumes involved, we will execute a progressive and effective process to address all levels of service.

VISIONS
Program Development

Relationships are initiated with a comprehensive understanding of our clients' goals and objectives. An examination of processes, product and service knowledge, and internal customer account flow are researched. Once a clear understanding is established, a series of steps are followed to create a winning strategy.

A Customized Program is Presented
D&S, Ltd. will develop a program that is custom-designed to achieve the necessary goals and requirements outlined by our clients. Inventory processing, staffing, system access, programming, training, and communications are analyzed components before a proposal is prepared.

Based on the information gathered, D&S, Ltd. will provide a proposal outlining our recommendations for solutions.

Negotiated pricing encompasses a number of factors:

  • Duration and scope of the project
  • The makeup of the inventory
  • Required resources
  • Support and access to documentation

The proposal will be presented with acknowledgement of possible necessary adjustments and revisions. Regardless, D&S, Ltd. will provide a competitive pricing structure, designed to meet and exceed expectations.

A Recovery Campaign is Developed
Several key components are established:

  • Work standards are built for D&S, Ltd. representatives to coalesce with our clients' requirements.
  • Client-specific calling requirements are acknowledged and monitored for compliance.
  • Inventory control and account flow management processes are examined, reviewed and put into practice.
  • Client internal procedures and policies are evaluated and incorporated into the D&S, Ltd. team structure
  • Comprehensive client/industry training for the D&S, Ltd. staff is conducted with follow-up training that may involve an in-depth, on-site client training visit.
  • Payment processing and remittance functions are understood with documented procedures.
  • Delivery and access to our clients' backup and documentation is an ensured non-invasive process, formatted for secure, easy and timely access.
  • A communications network between D&S, Ltd. and our clients' staff is created.


A Technology Structure is Established

Customized Telephone Integration
A toll-free number is established for inbound customer calls, surveillance by dedicated administration personnel, with specific client voicemail and answering protocol.

Custom Reports
A customized report approach will be developed, delivering a host of specific customized reports in any format, structure, or schedule requested. D&S, Ltd. will deliver customized reports to whomever, whenever as directed.

File Transfers
D&S, Ltd. will process virtually any structured information available with immediate response. Upon notification, we will provide secure file data transfers at a moment's notice, or on a pre-scheduled basis.

Client Web Portal
D&S, Ltd. will provide a client Web Portal to accomplish the following:

  • Access account information with Realtime functionality
  • Utilize the D&S, Ltd. Client Audit
  • Place new business, or additional accounts invoices
  • Listen to recorded calls
  • View reports
  • Track invoices


A Dedicated Team is Created
D&S, Ltd. will provide a dedicated team, consisting of specifically chosen representatives proficient in customer retention, accounts receivable recovery, reconciliation, financial qualification, and account management.

  • A Project Manager will be assigned to direct, maintain, train and care for the team, and report critical information.
  • A Liaison will administer the project, and coordinate departmental day-to-day communications, integrations and operations
  • Your Sales Representative will oversee the program from inception to conclusion, providing communications and interface with the D&S, Ltd. team.

We Execute & Evaluate
With the necessary preparation completed, and the inventory transferred, D&S, Ltd. will immediately launch the recovery campaign.

  • A continual evaluation will commence with specified reports and updates, provided to our clients on an established time frame.
  • A communications network will provide the necessary flow of information and performance acheivements.