D&S, Ltd. Technology

The D&S, Ltd. Software Platform

Collect-One TIGER SQL Version
Collect-One is proprietary recovery management software. D&S, Ltd. has leveraged Sybase ASA 9 Linux, allowing for standard 3rd party SQL tools.

  • Timely customized reports from virtually any information available
  • Customized programming in minimal time & cost
  • Greater scalability
  • Numerous available options and backup strategies


Client Web Portal
D&S, Ltd. provides each client with an independent Web Portal, allowing a hands-on integrated approach to viewing and handling all accounts placed. Our clients can place new business, view/audit existing or archived accounts (ClientAudit), listen to recorded calls, communicate information, and track invoices.

ClientAudit
Provides our clients with easy and secure access to account information:

  • Instant online data access to customer information for placed accounts.
  • Live data including history, payments and correspondence.
  • Filter and sorting capabilities for quick and easy gathering of information.
  • Access to reports generated for D&S, Ltd. to view and download over the web.
  • Secure access of SSL/https from the internet.
  • Access to all scanned documentation associated with each account placed.
  • Firewall-friendly access to recovery activity. No VPN's required.

Digital Recording Technology
Using leading open source PBX, Asterisk, D&S, Ltd. digitally records every call made between our staff and your customers. All calls are trans-coded to mp3 format for easy transfer and accessibility.

Call Library
D&S, Ltd. has an extensive library, housing a broad array of recorded calls. Chosen calls are listened to, critiqued, documented, and then categorized and moved to the D&S, Ltd. Call Library for future use.

Custom Phone Integration
D&S, Ltd.'s underlying Asterisk PBX technology allows for a dedicated toll-free number to be provided for any client RMS campaign. A toll-free number will be directed to D&S, Ltd. with dedicated, client-specific voicemail and answering procedures.

Document Repository (Document Mall)
The D&S, Ltd. "Document Mall" is a self-hosted document repository application, providing fast and efficient access to all debtor backup from anywhere, at anytime.

  • All documents are protected with industry-standard SSL encryption.
  • hard-copy documents are electronically scanned & stored.
  • Restricted access via Single Authentication Store (SAS).
  • Scalable storage capacity leveraging logical volume management (LMV) technologies.

Batch Processing
RMS requires accurate account updating of financial information between client and agency. Our "open systems" can batch process any structured information you provide in your format of preference. D&S, Ltd. will make sure to synchronize that data so our agents have the most current information available.

Batch Scrubbing
D&S, Ltd. has the ability to batch scrub any portfolio, regardless of size, for bankruptcy or skip-tracing purposes. An automated, seamless internal process provides 24-hour return of information to and from D&S, Ltd. Returned information is routed immediately for account determination.

Disaster Recovery
D&S, Ltd. uses a multi-faceted strategy to protect its critical business assets. We maintain agreements with remote collocation facilities to resume business functions in the event of disaster.

  • Daily differential backups and complete weekly backups.
  • Daily off-site rotation of backup media.
  • Nightly synchronization of critical business assets at a remote facility.
  • Documented recovery procedures to relocate and resume business operations at a remote facility.